Email Communication Security
We take the threat of Internet fraud seriously and remain concerned with helping
you protect your personal information. One of the most prevalent forms of Internet
fraud is a process known as "phishing", where deceptive emails
and web pages are used to collect personal information.
Phishing attempts commonly originate through an unsolicited email that appears to
be from a company that the recipient trusts and one that has their personal information.
These emails may ask you to help the impersonated business by verifying your personal
and/or account log in information and then provide a seemingly legitimate link to
the business. These links may send you to a falsified web site that has been created
to mirror the impersonated business, but with the sole purpose of capturing your
If you are concerned that an email you have received from ShareBuilder 401k may
actually be a fraudulent phishing email, compare the email's contents against the
ShareBuilder 401k email communications will always* include the
- Your first name
- The ShareBuilder401k logo
- The name of the company (employer) sponsoring your 401(k) Plan
- Alternate instructions to get to the site through your browser
- Links to the ShareBuilder Email Communication and Security Notice
ShareBuilder 401k will never:
- Request that you provide your User ID or personal information (SSN, credit
card, etc.) via email
- Send email attachments, except upon your direct request to a live person on
- Provide passwords to participants, either via email or phone
- Request your password, either via email or phone
Although it would be very difficult for an identity thief to get all the items that
we include in ShareBuilder emails, it is possible that a phishing email may include
some of the more public elements (like our logo). The inclusion of some (or all)
of the elements listed above does not guarantee that an email is legitimate. If
you are still concerned about an email you have received – especially if it is asking
for information that we have stated that we will never ask for - please do not comply
with the email's request. Instead, forward the suspect email to
firstname.lastname@example.org or call us at 800-943-6108 to review the email and
verify its authenticity.
Please Note: It is your responsibility to keep your password secure.
As noted above, ShareBuilder 401k will never ask you for your password. If you distribute
your password to third-parties, you assume responsibility for their actions. We
recommend that you never share your password and that it be changed frequently via
the ShareBuilder 401k web site.
*The following email types are exceptions to some or all of these requirements:
email communications with the ShareBuilder 401k sales or Client Services (Customer
Care) teams, in response to sponsor or employee inquiries.
In addition to phishing, a commonly used technique to illicitly gather information
is the use of "spyware" software on your personal computer. Spyware
can take many forms, from cookies that track web behavior for marketing purposes
to programs known as "Trojan Horses" that can capture personal information entered
or stored on the system, or even capture keystrokes as you log in to a website.
Trojan Horses are often distributed as part of a viral email attachment, but can
also be unknowingly downloaded onto your computer while browsing on the internet.
ShareBuilder recommends that you maintain up-to-date system software, current anti-virus
and anti-spyware software, an internet firewall solution, and we suggest you become
familiar with your browser and computer's security settings. There are now many
software solutions available to combat programs whose purpose, legitimate or not,
is to capture information from your computer. Anti-spyware software can often identify
and remove these malicious programs. In some cases, one anti-spyware program will
not be enough to fully protect your system and you may want to install multiple
programs for more complete coverage.
For your convenience, ShareBuilder 401k has compiled a list of some suggested security upgrades and
anti-spyware solutions available for download or purchase. Please note
that this is not a comprehensive list of all the anti-spyware solutions available
to you and these links are not intended as endorsements. ShareBuilder has no relationship
with any of these software manufacturers.
Learn More about Phishing, Spyware and Identity Theft Scams
The following links provide some introductory information about phishing and other
online identity theft scams: